Walking Holiday Booking Terms & Conditions

OUR ADVICE TO YOU BEFORE BOOKING
1. Please ask as many questions as you like before you book to ensure you are going on
the correct holiday for your needs.
2. A valid passport is essential. Allow at least 12 weeks to obtain a British passport.
3. Obtain insurance before or at time of booking see paragraph B5.
YOUR CONTRACT WITH: Cardamom Holidays Ltd. Proprietors: Paul & Deborah
Sawyer trading as New Experience Holidays.
A Booking Process
1. Booking: Complete the booking form accepting on behalf of all your party the terms of
these booking conditions and send it to us. The contract comes into existence when we
issue our confirmation invoice.
2. Payment for the holiday: A deposit of £125 per person is payable by all customers at
the time of booking. Seats at the lowest prices on some carriers may require advance
purchase and we reserve the right to increase the deposit. This higher amount will be
treated as the deposit amount for the purpose of calculating penalties. The balance due
must be paid at least 2 months prior to departure. Please note we do not send reminders.
The full cost of the holiday is payable if the booking is made within 2 months of departure.
If the balance of the holiday is not paid at least 2 months prior to departure, we reserve the
right to treat the booking as a cancellation by you without any reference to you and apply
the cancellation charges shown in clause C2 below.
3. Insurance: We take insurance very seriously and consider it ESSENTIAL. All clients are
required to make suitable arrangements. We require details of the insurance you have
taken within 5 working days of the booking confirmation being issued. If you fail to advise
us of your insurance details we reserve the right to cancel the reservation without notice
and the cancellation charges in paragraph C2 will apply. We will not despatch final
documents until insurance details are held by us. If not received we reserve the right to
issue our insurance and add the cost to the invoice.
B Our Commitment To You
1. Our responsibility to you. We are anxious to provide you with the best holiday
possible and accept responsibility for ensuring that all the component parts of your
inclusive holiday with us are supplied to you as described in this brochure and to a
reasonable standard. If any part of your holiday is not provided as stated, we will pay
appropriate compensation if this has affected the enjoyment of your holiday. We accept
responsibility for the acts and/or omissions of our employees, agents, sub-contractors and
suppliers save where these result in personal injury, illness or death (except as provided
in clause 2 below.)
2. Personal injury (while participating in the arrangement made by us) We have insurance
to cover our responsibility for any death, bodily injury or illness, which you or any other
clients may suffer as a result of the negligent acts or omissions of our employees or
agents, and our suppliers and sub-contractors, servants or agents of the same while acting
as our employees. With regard to airlines, we limit our liability to the extent of the relevant
international convention. Any claims are handled by our insurance company and their
decisions are final.
3. Jurisdiction All claims arising out of this contract shall be subject to English law in
respect of any question of liability or quantum, and all proceedings shall be within the
exclusive domain of the English courts.
4. Your ticket conditions. When you travel with a land, air or sea carrier, their conditions
of carriage apply, some of which limit or exclude liability. These conditions are often the
subject of international agreements between countries, and copies of the conditions which
apply to your flight or ferry are available for inspection on request. We will notify you with
details of airline, and destination airport at the time of booking.
5. Personal injury (unconnected with arrangements made by us). Should any of our
customers suffer illness, personal injury or death through any misadventure out of an
activity which does not form part of our holiday arrangements, (our self guided walks do
not form part of our arrangements), we shall at our discretion offer every assistance we
can. This includes advice and guidance. This will be undertaken in coordination with your
insurance company (see paragraph A3).
6. Your Accommodation. The hotel gradings given in this brochure are based on
information given by Tourist Information Offices. The holiday price applies per person
sharing a twin or double room. Where the accommodation description states "room with
bath or shower" we cannot guarantee that a request for bath rather than shower can be
confirmed. This applies also to requests for rooms with particular views or aspects unless
a supplement has been paid and is noted on your confirmation invoice.
7. Transport delays. There are those occasions completely beyond our control when a
flight, ferry or train is delayed. If you have not purchased your travel arrangements through
us. We cannot accept any responsibility for any late or non operation of those travel
arrangements and their impact on the subsequent arrangements booked through us. If your
travel arrangements have been purchased through us New Experience and our agents will
do our best to provide meals and accommodation for overnight delays. Most good insurance
provides compensation for delays over 12 hrs. of £20 up to a maximum of £60. We
recommend that you are fully protected against possible delays. We will make all efforts for
you to continue your holiday as booked.
8. If you have a complaint, please inform us, your hotelier or your tour leader immediately,
who will endeavour to rectify things there and then. A growing number of hotels refuse to
consider any compensation if the matter has not been raised during your stay. If you do not
comply this may affect any possible recompense we make. In the unlikely event that
problems cannot be resolved to your satisfaction in the resort, you must write with your
complaint within 28 days of your return to UK where it will receive prompt attention. If the
matter still cannot be amicably resolved, then you are entitled to refer the dispute for
decision by an arbitrator appointed by the Chartered Institute of Arbitrators, provided your
claim is not for more than £1500 per person or £7500 per booking form and does not involve
physical injury or illness. The Arbitration scheme provides for a simple and inexpensive
method of arbitration on documents alone with restricted customer liability on costs. Any
dispute must be referred within 6 months of your return. Full details are available on
request. Alternatively, you may of course go to your County Court or another suitable court.
9 Force Majeure We regret we cannot accept liability or pay any compensation where the
performance or prompt performance of any contractual obligations is affected or prevented by
"Force Majeure". In these booking conditions "Force Majeure" means any event which we or the
supplier of the service (s) in question could not, even with all due care, foresee or avoid. Such
events may include, war, or threat of war, civil strife, terrorist activity, industrial dispute, natural or
nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.
10 Consumer financial protection If you purchase a holiday that includes flights from us
you are protected by ATOL under our licence 5947. In the unlikely event of insolvency the
CAA will ensure that you are not stranded abroad and will arrange to refund any money
you have paid us for an advance booking. For further information, visit the ATOL website
at www.atolorg.uk If you purchased your own flights or are travelling by land you are still
protected for insolvency under ABTOT number 5112, but not for elements purchased
separately or repatriation.
C Changes by you
1. Alterations: Should you wish to change any detail of your holiday, we will do our best
to help, but cannot guarantee that such alterations will be possible. No alterations in
holidays will be possible within 28 days of departure. There will be an administration
charge of £100 per booking plus any additional product costs, for any changes you make
regardless of when made.
2. Cancellation: If you decide to cancel. Any member of your booking party may cancel a
reservation, but the instructions will only be valid when received by us, in writing, signed
by the person who signed the booking form. All cancellations incur a charge to
compensate us for our losses and expenses, calculated as shown below as a percentage
of the total holiday price, excluding credit card charges.
Period before scheduled departure within which notification is received by us and
percentage cancellation charge:
More Than 65 Days = Deposit only. 36 - 65 Days = 60%, 21 - 35 days = 80%,
0 - 21 days days before departure or later 100%
D Changes by Us
1.Alterations. It is most unlikely that we will change your holiday, but occasionally it is
necessary as we plan our holidays months in advance and therefore we retain the right to
do so. Compensation is not payable in cases of force majeure ( war, riot, terrorist activity,
natural disaster, adverse weather etc.)
a). Minor changes: We will inform you as soon as possible.
b). Major changes: A major change is one that we make to your holiday arrangements
before departure that involves changing your UK airport, resort area, time of arrival or
departure by 24 hrs or more. You then have a choice of 3 alternatives 1) accept the offer of
change; 2) transfer to another available holiday from us; 3) cancel your holiday, in which case
your money will be refunded. If you are notified less than 56 days before departure you will
also receive compensation on the following scale per person. Period before departure within
which notification received. Compensation payable: 43 - 56 days = £10. 29 - 42 days =
£15. 15 - 28 days = £20. 0 - 14 days = £30
c) Itinerary Changes: The guides reserve the right to reorganise the published itineraries
in case of events outside our control, such as adverse weather, dangerous footpaths and
technical or other problems with transport. The safety and comfort of our guests will always
be our main concern. In such cases compensation will not be paid.
2. Surcharges. We will not apply a surcharge (increase the price) on your holiday once it
is booked.
3. Cancellations. We will make every effort to operate all our holidays as published. Some
tours operate to a minimum number and this will be advised to your at time of booking. We
do reserve the right to cancel a holiday and in such event we will offer an alternative tour
or refund all monies in full. No tour will be cancelled after the date on which final balances
are due without your prior knowledge and agreement, except in cases beyond our control
i.e. war, threat of war, riot, civil strife and any other force majeure. In the extremely unlikely
event of cancellation after final balance date for a reason other than force majeure, we will
pay compensation on the scale shown in section 1b above.
E Your commitment to us.
1. Walking ability - group walking You and those in your party are fit able bodied walkers,
not suffering from any illness or physical impairment that would restrict anyone from
completing the walks as described.
This contract is made on the terms of these booking conditions which are governed by English Law
and both parties shall submit to the jurisdiction of English courts at all times.

 

 

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